Return & Refund Policy

Last Updated: September 12, 2026

At JazzySuSu, operated by suzy Q Texas Enterprises LLC, customer satisfaction is our top priority. If you need to return or exchange an item, we have established a clear, transparent process in accordance with U.S. e-commerce standards.

1. Return Window

You have 14 calendar days from the date your order was physically delivered to initiate a return or exchange. If 14 calendar days have elapsed since delivery confirmation, we unfortunately cannot offer a refund or product exchange.

2. Condition of Eligible Items

To be eligible for a return or exchange, your item must be in New, Unused condition:

  • The item must be unused, unwashed, unaltered, and in the same condition as received.

  • The item must remain in its original packaging with all original tags, labels, and manuals attached.

  • Products showing signs of wear, customer damage, odors, or altered packaging will not be accepted for refund.

3. Defective, Damaged, or Incorrect Items

We accept full responsibility for defective, damaged, or incorrectly shipped items:

  • If you receive a faulty item, please notify our team immediately at JazzySuSuShop@gmail.com with your order number and photo evidence of the defect.

  • JazzySuSu covers 100% of the return shipping costs for defective or damaged items.

4. Non-Defective Returns & Exchanges (Change of Mind)

We accept returns and exchanges for non-defective items (such as selecting a wrong size, color, or general change of mind). The item must meet the same 14-day window and "New" condition requirements outlined above.

5. Return Method, Labels, & Fee Disclosures

  • Return Method: All returns are handled via mail.

  • Return Shipping Cost: We offer Free Return Shipping for all customers within the United States.

  • Return Label Process: To initiate a return, contact us at JazzySuSuShop@gmail.com. Our support team will issue an official Return Merchandise Authorization (RMA) along with a pre-paid printable return shipping label and designated drop-off instructions. (Please do not send items back without contacting support first).

  • Restocking Fees: We charge $0.00 in restocking fees.

6. Exchanges

We accept exchanges for available items in our catalog. If you require a different size or color, please contact our support team at JazzySuSuShop@gmail.com to authorize the return and reserve your replacement item.

7. Refund Processing & Timelines

Once your returned item is received at our facility and inspected:

  • Inspection Window: Returns are inspected within 2 business days of physical receipt.

  • Approval Notification: You will receive an automated email notification confirming whether your refund has been approved or rejected based on item condition.

  • Refund Credit Timeline: Approved refunds are credited directly back to your original payment method (Credit Card, Debit Card, or PayPal). Please allow up to 10 business days for the funds to reflect on your financial statement, depending on your bank issuer.

8. Corporate Information & Return Contact Details

For all return requests, order inquiries, or policy questions, please contact our support desk:

  • Legal Business Name: suzy Q Texas Enterprises LLC

  • Trading Brand Name: JazzySuSu

  • Federal EIN: 41-3782444

  • Physical Business Address: 1315 Bennett Drive, Arlington, TX 76013, United States

  • Customer Support Email: JazzySuSuShop@gmail.com

  • Telephone Support: +1 817-389-1888

  • Support Operating Hours: Monday – Friday: 9:00 AM – 5:00 PM EST (excluding U.S. federal holidays)