Shipping Policy
At Jazzy Susu, we are dedicated to ensuring a smooth and transparent shipping process for all of our customers. The following policy outlines our shipping methods, timelines, and responsibilities.
1. Order Processing Time
Orders are processed within 2–3 business days after payment is received. Processing does not occur on weekends or holidays.
2. Shipping Destinations
We currently ship worldwide. All orders are dispatched from our international fulfillment centers.
3. Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–14 business days |
These are estimates and actual delivery times may vary depending on your location and local customs processing.
4. Shipping Charges
Shipping fees, if applicable, will be displayed during checkout. We occasionally offer free shipping promotions details will be stated on the website or product pages.
5. Tracking Information
Once your order has been shipped, you will receive an email with a tracking number. Please allow up to 5 business days for the tracking to become active.
6. Delays and International Customs
Delays may occur due to customs clearance or unforeseen logistical issues. Customs policies vary by country, and Jazzy Susu is not responsible for any customs fees, taxes, or delays.
7. Incorrect Addresses
It is the customer’s responsibility to ensure that the shipping address entered is correct. We are not responsible for orders lost or delayed due to incorrect or incomplete address details.
8. Lost or Stolen Packages
If a package is marked as delivered but has not arrived, customers must contact their local carrier or post office. Jazzy Susu is not liable for lost or stolen packages that show a delivery confirmation.
9. Split Shipments
Depending on product availability and warehouse logistics, your order may arrive in multiple shipments. You will receive separate tracking numbers for each package if this occurs.
10. Contact Us
For any shipping-related inquiries, please contact us at:
support@jazzysusu.com
We aim to respond within 1–2 business days.